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September4,2000
Mr.RobSubbaraman
ExportManager
NusantaraTradingCo.Ltd.
JalanMalaksNo.51
Jakarta
Indonesia
DearMr.Subbaraman,
OrderNT-20717
WehavereceivedthedocumentsandtakendeliveryoftheaboveorderwhicharrivedatKowloonontheM.V.TohoMaru.
Oncheckingthegoodswefoundthatcarton13containedonly15,000Coconutballpens,although24,000hadbeenenteredonboththepackinglistandtheinvoice.
Thefullconsignmentisurgentlyrequiredtopleteordersforthreeofourmajorcustomerssoitisabsolutelyessentialthatyoushiptheadditional9,000ballpensontheearliestpossibleflightfromJakarta.
Thisisthethirdtimeinthelasttwelvemonthsthatyouhaveshort-shippedoneofourorders.Ifthereisanyfurtherrepetitionofthiswewillbeforcedtolookforanalternativesupplier.
YoursSincerely,
LeungSuetChan
DeputyManager